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  • http://www.phaseone.com/En/FooterMenu/ServiceFooters/Privacy.aspx
    Your privacy is important

    Our privacy policy
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    Our privacy policy covers Phase One’s web sites and our products and services.



    Please contact us.


    Phase One collects information on users and usage in two separate venues: in the Capture One application, and on our web sites.

    Capture One Pro 7

    What information does Phase One collect
    Capture One collects statistics to help us improve our products. These statistics are completely anonymous and do not include personal information, such as name, email address, customer ID or anything else that could be used to identify. Statistics is collected unobtrusively without the user being asked to supply information manually.

    The collected statistics can be grouped into to two kinds of information: demographic data and usage information. Demographic data is collected automatically and users are invited when launching the application to opt in or out of the supplying usage information.

    Demographic data includes:

    • The country where the software is running
    • Software application version information
    • Platform information such as operating system version


    Usage information includes:

    • How often different features are used
    • How often different buttons and menu items are clicked
    • Execution time for specific operations
    • Error reports


    We use the service EQATEC Analytics to collect, store and display this information.

    Use of personal information
    The information helps us focus our efforts on software improvements that will help you most, such as developing new features, debugging, and general improvements. The information is not shared with third parties.

    Data protection
    Phase One uses the service EQATEC Analytics to collect, store and display the collected information (“Data”). EQATEC will not review, share, distribute, or reference any Data. EQATEC has implemented security measures to help protect against the loss, misuse, and alteration of the Data under our control. EQATEC Analytics is hosted in a secure server environment that uses a firewall and other advanced technologies to prevent interference or access from outside intruders. EQATEC provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent access that is unauthorized, maintain data accuracy, and ensure the appropriate use of Data.


    Web sites

    What information does Phase One collect
    We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. Generally this information is requested when you want to purchase our products, when you want to request a product demo, when you register for our newsletter, when you want to download our software, when you have support requests or when you want to be notified on updates and news for your products.

    When you register, we may ask you for information such as your name, e-mail address, shipping address, and product information (such as license code, serial number, make and model).

    Your IP address is used to help identify you and your time spent at our sites, and to gather broad demographic information. This allows us to see which parts of our sites users are visiting. We do not link IP addresses to anything personally identifiable.

    When a user submits personal information, it is kept on a Phase One internal server, not accessible from the Internet. This limits the risk of any malicious use of your information.

    You can change or correct registered information for your Phase One profile online at our website. If you experience problems submitting such changes you can contact Phase One support via our website.

    If you have registered information about products you use or own with us, you can modify or delete these registrations online via our website or via the latest Capture One software.

    If you choose not to register or provide personal information, you can still use most of our website anonymously. Only the domain name from which you access the Internet, the Internet address and the date and time you access our web sites are logged. Phase One uses this information to analyze trends and to measure the number of visitors to our web sites. However you will not be able to access areas or services that require registration.

    Use of personal information
    If you have chosen to receive news from Phase One and its authorized partners, Phase One will share your contact details with such partners. Other than that, Phase One will generally not share your personal information with third parties.

    Phase One may use aggregated (not personally identifiable) data collected to inform our sponsors, advertisers and other third parties as to numbers of people who have certain demographic characteristics and the number of those people who have seen and "clicked" on specific pages or advertisement(s). We may also disclose to such third-parties the overall demographics available regarding who saw and "clicked" on advertisements.

    In the event Phase One sells assets (or the assets of a division or subsidiary) to another entity, including, without limitation, in the event of bankruptcy, or if Phase One (or a division or subsidiary) is acquired by, or merged with, another entity, Phase One may provide to such entity customer and visitor information (both aggregate and personally identifiable) that is related to that part of the business that was sold to or merged with the other entity.

    Links to other sites
    Our website may contain links to other sites. Please be aware that Phase One is not responsible for the privacy practices or the content of such third party websites as well as any information they might collect, even though our name or logo may appear on those sites. We encourage you to be aware when you leave our site and to read the Privacy Statements of each and every Web site that you visit, as the privacy policy of those sites may differ from ours.

    Use of cookies
    Our Cookie policy explains what cookies are, how we use them on phaseone.com and what benefits they bring.

    Go to Cookie policy

    We reserve the right, at any time and without notice, to add, to change, update or modify this Privacy statement, simply by posting such change, update or modification on the web site. Any such change, update or modification will be effective immediately upon posting on the web site.