Knowledge base

TECH SUPPORT
PHASE ONE AND MAMIYA- LEAF TECHNICAL SUPPORT

Get technical support for your camera systems and software. Please check our Knowledge base and documentation section before creating a support case.

 

Our technical support is available almost 24 hours a day, every buisness day.

 

It requires an online account to create a case for technical support.

 

Contact tech support 

ARTICLE
Search
    Knowledgebase article

    Article ID 1921
    Summary Using Capture Pilot over the internet (remote server)
    Problem My Client is the US and I am in Europe. He wants to see and rate the images as they are being shot. How do I do this with Capture Pilot?
    Solution Set up for remote host viewing requires some advance set up of both the router and the Capture Pilot.

    Issues arising outside of notes made in this guide are beyond the remit of support we provide and you should contact your ISP or IT admin.


    You will need the following info for Remote Server:

    The server’s local IP-address

    - On a Mac this can be found via System Preferences -> Network. In the left panel, select the network connection you are using to access the internet. The IP Address will then be displayed in the right panel.

    - On a Windows 7 / Vista machine this can be found by clicking on the ‘Launch’ button, typing ‘cmd’ into the search field and pressing enter. Then you type ‘ipconfig’ into the command prompt and press enter. Look for the network connection in question (usually ‘Ethernet Adapter Local Area Connection’ or ‘Ethernet Adapter Wireless …’). Then look for ‘IPv4 Address’.

    - On Windows XP, do the same thing except start by clicking the ‘Start’ button, then clicking on ‘Run..’ and typing in ‘cmd’.

    The server’s internet IP-address (see 2.)

    The port that the Capture Pilot server is using (see 1.)



    Set up for Capture one:

    (1.) Check the number in the ‘Port’ field of the Advanced tab of the Capture Pilot tool. If it is set to ‘auto’ you can hover with the mouse over the field, a pop-up should appear telling you the port that Capture One has chosen. (eg 62875). If you can't see a number Start and stop the server and try again.

    It would be a good idea at this point to enter that number into the field (stop the Capture Pilot server first), so the port-forwarding setup doesn’t have to be repeated.



    (2.) Enable port forwarding on the Router: (you will need a static IP for port forwarding to work)

    Help with port forwarding for generic routers can be found here: find your router (click the orange banner to skip the ad and go to Default guide)



    Follow the setup guides for port forwarding.

    Notes for NAT portforwarding settings:

    Service name (doesn't matter what this is e.g. Capture Pilot)

    Port start and port end should be the same as the Pilot reports in C1 - (e.g 62875)

    Server IP address should be the server's local IP address (IPV4 - looks a bit like this generally 192.168.1.xx)





    For Apple Airport Express, choose manual configuration> advanced >Port Mapping



    Private IP is the sever IP address (IPV4)
    TCP ports are the same as in step 1.



    Name the service. Do not enable Bonjour.



    (3.) Use a site like this to get the Servers internet IP (the target Machine displaying the RAWs.)

    You will need to give this to the iPad/iPod/iPhone user later

    (4.) Use a site like this to check the port is open. Enter your external IP (if not provided already) and the port number (e.g 62857). Press check. If all is well the port will report as open.



    If this check fails, check that the server is Started, double check the settings on the router and turn off (or make relevant exceptions in) any firewalls.

    If this does not resolve the problem, then it is most likely outside the scope of the type of support we provide and people should really talk to their ISP or relevant IT staff.

    (5.) Start the server at anytime. When the user has completed steps below they should be able to connect to the Server.


    Set up mobile device:

    Set up for Pilot device: (iPad, iPhone iPod touch etc)

    (6.) Launch the App on the device and in Server list hit "+"

    (7.) Add a name (can be anything its just for reference e.g. RemoteC1server)

    (8.) In Host type in the IP you got from step (3)

    (9.) Port should be set to the same as you set in step (1).



    (10.) Press save

    Press the "RemoteC1server" option in custom server list to connect. You should now see the captures.

    Notes and limitations:

    - Currently the iPad/iPhone/ipod needs to be connected to a Wifi Point for it to work. 3G is not supported in 1.1. You can work around this by connecting the iPhone to a 3g Wifi point like the Huewei E5830.

    - Corporate or enterprise class networks generally do not allow access to port-forwarding.

    - You need a static IP for the remote server to work.



    Last updated February 23, 2011

    Related Articles

    Using Capture Pilot with Computer to Computer networks

    How to Turn off Bluetooth to improve Capture Pilot preformance.

    Capture One Pilot Server Failed to Start.


     
    Please wait!