Knowledge base


Get technical support for your camera systems and software. Please check our Knowledge base and documentation section before creating a support case.


Our technical support is available almost 24 hours a day, every buisness day.


It requires an online account to create a case for technical support.


Contact tech support 

    Knowledgebase article

    Article ID 1246
    Summary Capture One Activation Error
    Problem I am unable to activate my software.

    Solution There are several errors you may see when trying to activate your software

    Please double check the following first:

    Your license key has no typos in it
    The profile you are using is in fact the same profile originally used to activate the software.
    You are activating a version that your key is in fact valid for.

    If you are seeing a specific error look at the erros below to see if any match yours.

    Last updated January 12, 2010

    Related Articles

    Capture One: Could not activate because the activation profile is incorrect.

    Capture One 4,5,6, and 7: Unable to establish connection to the Phase One activation server. Please try again later. Reason: the operation has timed out.

    Capture One 4,5,6, and 7: Could not activate because the license code could not be verified by server.

    Capture One 4,5,6 and 7: "Profile Download Error: Unable to establish connection to Phase One Activation Server"

    Capture One 4, 5, 6, and 7 Activation error: Registration key failed

    Please wait!