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Language: English
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Language: English
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Language: English
Article ID
Description
Capture One Installation finished with errors
Problem
If after installing Capture One the following message appears please be sure to review the crash log.
Solution
If the error log reads: An error occurred executing script "Install ColorSync Profiles.txt". Error = 16384 An error occurred executing script "Install ColorSync Profiles.txt". Error = 16384 An error occurred executing script "Install ColorSync Profiles.txt". Error = 16384 Then it is likely that...
Language: English
Article ID
Description
Leaf Capture: Trashing images and emptying the trash with one click
Problem
How do I trash images?
Solution
While browsing through images you have shot in Leaf Capture, you might want to quickly get rid of shots, with out having to then go and empty the trash, adding another step to editing. Download this tip to learn more
Language: English
Article ID
Description
Capture One: Could not activate because the activation profile is incorrect.
Problem
When activating Capture One the following error presents itself.
Solution
Most likely this is because you already have another profile that you have used to activate Capture One with in the past. Currently our activation system requires that each Capture One key is associated with one email address. Incorrect user profile e-mail or password Also during activation, dis...
Language: English
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Description
Capture Pilot "In App Purchase" Issue
Problem
When I launch Capture Pilot I am instructed to purchase the Camera Control App. However when I do I get the message. "You can't purchase this. You must first purchase the app that this item is for before you can purchase the item."
Solution
The issue is likly that you have more then one apple ID and the Capture Pilot is downloaded through a different account then the account that you are trying to purchase the Camera Control App. To solve this ensure that you have deleted the app of your iPad / iPhone: How to Delete App from iPa...
Language: English
Article ID
Description
Capture One crash after upgrading to Mac OS 10.6.3 if system serial number is invalid
Problem
When launching Capture One 4 or 5 on Mac OS 10.6.3 the application crash or quit unexpectedly. This only occurs on systems where the system serial number is a value with more than 12 characters, or a serial number is invalid (compare the serial ID that is located on your machine to the serial number in your system profile, make sure they match). This appears be the case when the system serial number doesn't have a valid number, but instead has a value such as "System Serial#", or "SystemSerialNumb". Sample: To gain access to this window and verify serial number, please see the Mac OS X section of the article "Generating a System Summary report for Technical Support" below.
Solution
There is two possible solutions to this issue: 1. Revert to Mac OS 10.6.2 or earlier or 2: Contact Apple to Correct this issue and implament a correct Serial Number. For assistance to any of the two solution please contact Apple or your Apple reseller.
Language: English
Article ID
Description
Capture One 4,5,6, and 7: Could not activate because the license code could not be verified by server.
Problem
This error will present itself when you are trying to activate Capture One with a different email address than previously used.
Solution
1. Use the original email address used previously when activating Capture One 2. The email addresses and passwords are case sensitive. Be sure to use the correct case when filling in these fields. 3. Contact Support if steps 1 and 2 do not solve the issues.
Language: English
Article ID
Description
Preparing Mamiya or Phase One 645 camera for transport.
Problem
Is there anything I should think of when transporting or shipping my Mamiya or Phase One camera?
Solution
The mirror mechanism in a camera has very little pressure holding it in the down position to allow for a quick response when activating the shutter. As such when transporting the camera you should make sure that the mirror is lock in transport position. This you do by simply detaching the digital ...
Language: English
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