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Article ID
Description
Problem
Solution
Language: English
Article ID
Description
Plaubel camera support
Problem
Does a Phase One camera back work on my Plaubel view camera?
Solution
Plaubel manufactures a Hasselblad V fitting adaper and a slide adapter which can be used to adapt a Phase One camera back with Hasselblad V fitting on to it.
Language: English
Article ID
Description
Capture One to customize black and white output
Problem
How can I use Capture One to simulate Red, Green and Yellow filters.
Solution
We shoot RAW because we want to use all the information available to us in the image file to create the highest fidelity color images possible. Having up to 16 bits of color available per color channel offers you the possibility to create stunning color images and special color effects. 100% Des...
Language: English
Article ID
Description
Activation Limit Exceeded
Problem
I have tried to activate Capture One with a Product Key on my new computer and I get the message, Activation Limit Exceeded What does this mean ?
Solution
License Policy is 1 License = 1 User = 2 computers Activated This error message is diplayed when the product key has activated Capture One according to the limit set by how many licenses were purchased. Activations are stringently monitored and Policy is enforced due to License Policy abuse by s...
Language: English
Article ID
Description
Retaining sessions when upgrading Capture One
Problem
When I upgrade to the newest version, how can I make sure the sessions are "imported" by the new version of Capture One? I don't want to manually recreate the sessions one by one.
Solution
Past sessions containing all your previous folders with images in them are all safely and automatically transferred when you upgrade your version of Capture One. Just follow this procedure: Go to the Phase One Download site at http://download.phaseone.com Login to your profile when asked Downl...
Language: English
Article ID
Description
Different file names are in the Preview Cache Directory
Problem
I have some files with names like this: UID_CRW_0789firstimage.jpg_20050526004134 These files are in the preview cache folder, along with the .C1W and .C1P files. They all contain names of jpgs that I have processed, but for certain there is not one of these for each jpg I have processed. Some have modified dates when I know for sure that I never opened or looked at the raw or jpg file that shares that name. What are these?
Solution
Capture One allows the browsing of JPEG & TIFF files, but does not allow any adjustments or editing. Windows In order to Browse JPEG files go to Preferences> Macintosh In order to Browse JPEG files go to Preferences>Thumbnails>Filtering>Show files with format: make sure JPEG is checked ...
Language: English
Article ID
Description
Back Sensor capture life time
Problem
I am approaching the 50,000 capture mark on our digital back. So I was wondering, does the chip have an approximate "capture life"? In other words, will there be a point where the captures will start to degrade because of what one could call "high-mileage"?
Solution
This is a hard question to answer. In theory there is a limit and the back will lose sensitivity over time. However, Phase One produced the first models of Lightphase some years ago in 1998 and we have yet to see a back which has lost an amount of sensitivity that can even be registered. It is...
Language: English
Article ID
Description
Microsoft RAW Image Thumbnailer and Viewer for Windows XP with Capture One Software
Problem
XP Pro has a software addition for RAW viewing. Will this have impact to Capture One's functionality?
Solution
Microsoft RAW Image Thumbnailer and Viewer for Windows XP : The viewer is able to provide thumbnails, previews, printing and metadata display for RAW images from most Canon and Nikon DSLR cameras. The benefit is that you can go to your capture files and view the file in instant preview and image t...
Language: English
Article ID
Description
Digital Back: Filter fungus / spots on images
Problem
I have spots all over the image usually happens with a few spots and then characteristically "grows" like a fungus. Image Example: Not to be confused with dusty or dirty lens or CCD chip (although similar) which can be cleaned, this is an occurence that happens embedded within the IR filter on the digital back. Can further determined with zooming in on a spot , and seeing a dot within the circle. Image Example:
Solution
Please consult your dealer for a repair and a cleaning at Phase One's Factory. Save a RAW file for further determination on a CD and attach this together with the back when sending it in for repair.
Language: English
Article ID
Description
Horseman SW-D II Pro configurations with digital backs.
Problem
Is it possible to use Phase One with the Horseman SW-D Pro II camera?
Solution
Yes! The SW-D Pro IIDigital Panoramic Camera Body Yes - the backs can be used in 3 configurations: 1) In "Two-Shot mode" with the normal sync cable. No. 50300143 2) In "One-Shot mode" with the wake-up cable. No. 50300131 3) In "One-Shot mode" with the OneShot Cable Release for all Phas...
Language: English
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