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Article ID
Description
Digital Back maintenance
Problem
Phase One recommendations to maintenance of a Camera Back.
Solution
Cleaning the CCD When a Phase One camera back is not attached to a camera, the camera back must be protected with the protection plate. However, over time dust may accumulate on the IR filter. This will degrade the image quality if not removed. Please follow the directions included in the CCD cle...
Language: English
Article ID
Description
Supported CF Cards on P+ - series of Digital backs
Problem
The following list of Compact Flash Cards (CF Cards) are tested and approved compatible with the Phase One P-backs, (P20+, P21+, P25+, P30+, P40+, P45+, P65+). This list is updated whenever a new card is added to the list:
Solution
Approved cards on Firmware 3.2.6 or above SanDisk Extreme IV 2 GB SanDisk Extreme IV 4 GB SanDisk Extreme IV 16 GB SanDisk Extreme III 1 GB SanDisk Extreme III 2 GB SanDisk Extreme III 4 GB SanDisk Extreme III 32 GB SanDisk Ultra II 2...
Language: English
Article ID
Description
Photoshop reads "This RGB image does not have an embedded profile"
Problem
After processing in Capture One, Photoshop displays this alert; "This RGB image does not have an embedded profile". Capture One for Mac: Missing color profile in processed file.
Solution
1. A valid output profile is selected in the Process tool. 2. Color Management policies in Photoshop' s Color Settings are set to "Preserve Embedded Profiles for Grayscale, RGB and CMYK images" and that "Ask Before Opening" is also checked for all three spaces. 3. If the error is not traced ...
Language: English
Article ID
Description
Supported CF cards on Phase One IQ and Leaf Credo series Digital Backs
Problem
The following list of Compact Flash Cards (CF Cards) are tested and approved compatible with the Phase One IQ backs (IQ140, IQ160, IQ180) and Leaf Credo (40, 60 and 80) This list is updated whenever a new card is added to the list:
Solution
Approved cards on Firmware 3.00. and above on IQ and 1.00 on Leaf Credo Cards with lower capacity of the same family/class are supported unless noted. SanDisk Extreme Pro 90MB/S 32 GB SanDisk Extreme Pro 90MB/S 128 GB SanDisk Extreme 60MB/S 8 GB SanDisk Extreme 60MB/S 32 GB SanDisk Extreme 6...
Language: English
Article ID
Description
Windows 7 will not detect P 21, P 30 and P 45
Problem
The back is not detected by the hardware wizard and the driver can not be installed.
Solution
Go to the Windows Menu (Start button) Find "Computer" in the list and right-click on it. Choose "Manage" from the dropdown. Select Device Manager from the left side. Right-click on the entry for the IEEE bus host controller and select "Update Driver Software". In the window that appe...
Language: English
Article ID
Description
H series: Stray pixels in Processed images
Problem
What can I do about stray pixels in my processed image files.
Solution
Occasionally there are stray white or colored pixels in processed image files with older versions of Capture One v.3.5 software. These are also known as wild or dead pixels, and could also be identified as noise in the image. See the image below for a sample. This issue effects all H series bac...
Language: English
Article ID
Description
Scaling images over 250% can cause displeasing results on Mac.
Problem
Profiles( Phase One provided or customized import) only work on scaled sized images up to 250 % which you can get when you choose fixed in Capture One software. This is a limit of Capture One on applying profile(s). Some size using height and width and can literally put their scaling at any size. Know that color management can look and act in a non-pleasing manner at scaling over 250%. Since scaling limitations are not checked in Capture One 3.7.x when scaling to width or height it is possible to scale more than 250%
Solution
Do not choose scaling options over 250%. With the next version of Capture One there will be a stop in place to limit scaling to not greater than 250% Capture One 3.7.x for Mac
Language: English
Article ID
Description
Phase One Repeater with Windows laptop
Problem
On occassion when connecting a digital back to Windows XP computer using a 4-pin FireWire cable through a Phase One Repeater, the Phase One Digital back driver may become disabled. This is due to a problem with the driver and Windows XP.
Solution
The problem only appears after having removed the cable from either the Windows laptop or from the repeater and then reinserting it and the device is marked with a "!" in the Device Manager. The digital back will reconnect to the Windows laptop by following these steps: 1. Open Device Manager (St...
Language: English
Article ID
Description
Quick launch does not work any more on my Sony U101
Problem
After reinstalling Capture One on U101, the quick launch, (middle mouse button), does not work to launch Capture One
Solution
Go to: Start -> Control panel -> Sony Notebook Setup -> Set the "Middle button" to "Run..." Click button left to this -> Click on "Browse". Find the captureone.exe or lightphase.exe which resides inside the Capture One application folder.
Language: English
Article ID
Description
Damaged IR Filter
Problem
The IR Filter on my Digital Back that is scratched or damaged.
Solution
In general if anything is broken on your digital back please contact your dealer and arrange a repair. If you have broken the IR filter by impact damage this is a chargeable repair. Please contact your local Phase One Authorized Dealer. Changing the filter yourself is not advised. This will void...
Language: English
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