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Article ID
Description
Autofocus with AEL button on Phase One 645DF/DF+
Problem
How can I control the Autofocus with the AEL button on my Phase One DF/DF+ camera?
Solution
Autofocus on the Phase One DF/DF+ body can be driven with the AEL dial just above the rear dial. Step1: Set custom Function 9 to 1 (Swap function of AEL and AFL buttons) - see image below. NOTE: Camera must be in Custom Bank A, B, or C! Step 2: Change Custom function 12 to 1 (AFL to AF...
Language: English
Article ID
Description
Capture One Activation Error
Problem
I am unable to activate my software.
Solution
There are several errors you may see when trying to activate your software Please double check the following first: Your license key has no typos in it The profile you are using is in fact the same profile originally used to activate the software. You are activating a version that your key is ...
Language: English
Article ID
Description
Using Uniform Lighttool - PowerPhase FX
Problem
The Uniform Light Tool compensates for uneven lighting caused by your light setup or the light distribution in the lens system. The Uniform Light Tool is very useful when working with flat art reproduction. In a mixed light setup Uniform Light Tool is also able to compensate for chromatic differences in the scene.
Solution
Use the latest software for PowerPhase FX Image Capture Software version 3.6 for Mac OS 9 and for the Power Phase FX+ Image Capture Software version 4.0 for Mac OS X. The Uniform Lighttool is a built-in feature inside the Image Capture software. Click here to download the Power Phase FX/FX+ us...
Language: English
Article ID
Description
Locating Capture One ICC Profiles on Mac Versions 4.x and 5.x
Problem
Where are the ICC color profiles for Capture One stored on my computer and where can I find them?
Solution
The Color Profiles in Capture One 4 and above are stored within the application package contents. You can find them in the following manner Go to Applications > Capture One > Ctrl Click (or right click) the icon > Show Package Contents Then go to Contents > Resources > Profiles There y...
Language: English
Article ID
Description
.NET Framework 3 or later required for Capture One 4.0
Problem
In order to use Capture One 4.0 on Windows the computer needs to have the .NET Framework 3.0 installed. The Capture One installer has this component included in it's installer. If you are experiencing issues installing this component please access the .NET Framework 3 link from Microsoft below and download .NET to your computer and run the installer.
Solution
.Net Framework 3 link from Microsoft
Language: English
Article ID
Description
Work around for tethering Nikon D2X to Capture One
Problem
My Nikon D2X is no longer supported by Capture One. What is the work around so that it is supported?
Solution
This is for knowledge only and is not officially sanctioned or supported by Phase One. The problem supporting older Nikons is about agreements and rights to use old Nikon's SDK's in our product. Not that they refuse us to use it, but we haven't gotten the permission from Nikon to use the old SDK's...
Language: English
Article ID
Description
Hasselblad H1/H2: Digital Back Storage Full error
Problem
My Hasselblad H1 Camera reports that the Digital Back Storage Media Full.
Solution
This error can normally occur under the following conditions when tethered; A full hard disk A capture folder that is missing, deleted, or moved Remove DB from H body. Go to Configuration menu in DB and set Reset to defaults. Relaunch the software> Create a new session> Connect cameraback and s...
Language: English
Article ID
Description
Selecting and Using Camera Curves
Problem
How do I set the camera curve to match my shooting situation? Can I change the curve after I shoot?
Solution
Capture One and LightPhase Image Capture offers several camera curve settings that you can select to match to different shooting situations. Camera capture curves are set in the Camera Setup window which is accessed by clicking the Camera Icon in the application window. - Film Standard: The def...
Language: English
Article ID
Description
H 20: Cannot release the shutter on Hasselblad V-series
Problem
I cannot press the shutter release button on my Hasselblad body with the H 20 mounted on it. It is locked and will not release the shutter.
Solution
This is normal behavior if the H 20 is not ready to capture an image. The H 20 employs a shutter control mechanism that will block the shutter release on mechanical Hasselblad camera bodies until the back and software is ready to accept a capture. Make sure that all of the following conditions ...
Language: English
Article ID
Description
H101: Getting back connection errors on Hasselblad H1
Problem
I am using the Hasselblad H1 / Phase One H101 digital Back set up and I am getting an error on the camera body that states "No power to back" or "Digital back not found" and the system does not work.
Solution
Check the firmware on your back and be sure that it is current (See the link below for the update to the latest version.) Check that the back is correctly and firmly seated on the camera. Try changing the batteries on the Hasselblad H1 body. Check the firmware on your Hasselblad Body One or...
Language: English