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Article ID
Description
Focus test
Problem
The camera seems to be out of focus. How should I perform a focus test?
Solution
Make a focus test as shown by the attached .pdf document. Please ensure that you take 3-4 shots and refocus between each shot. The attached drawing shows a medium format camera but the procedure is the same for large format cameras.
Language: English
Article ID
Description
Moving the overlay image in Capture One
Problem
I have loaded an overlay image in Capture One but don't know how to move it into the correct position. How is this done?
Solution
Select the hand tool from the toolbar and press the option key. The overlay image will track the hand tool movements.
Language: English
Article ID
Description
Capture One for Macintosh: Difference in colors between Capture One and other color managed applications.
Problem
Deletion of Colorsync preferences The preview image in Capture One does not match the color I am seeing in Photoshop. This causing difference in colors.
Solution
Possible cause: Corruption of colorsync preferences. If the colorsync preferences are corrupted, the monitor profile would typically be shown as Generic RGB, rather than the profile selected using the MacOs Display preferences. If you suspect that the colorsync preferences may be corrupted, then...
Language: English
Article ID
Description
System Requirements Capture One 7.x Mac & Windows
Problem
Below is the System Requirements to run Capture One 7..x on Mac and Windows computers.
Solution
System requirements Capture One 7.0 may run on other and older equipment than what’s listed below but to ensure the best possible results we recommend that your computer conforms to the following specifications: Microsoft® Windows® minimum requirements • Intel Core 2TM Duo or better. • 4GB of ...
Language: English
Article ID
Description
Setting Custom White Balance on P-backs
Problem
I have selected Auto white balance setting on my P25 and it varies greatly, how can I make it better?
Solution
The P-series has the ability to establish up to 3 custom white balance settings. These can be set with a simple point and shoot or click balance. The Custom WB is made available by pressing the WB button from the Main Menu. In the WB display, there are four additional options to choose from. ...
Language: English
Article ID
Description
Where is my Capture One Product Key?
Problem
I have lost my Capture One Product Key. How can I find that Key again?
Solution
The following methods can be used to obtain your Capture One Product Key Method 1: If you have purchased your Key from a Dealer, and have not yet activated the software, contact them and ask them for the Product Key. Method 2: If you have already used your key to activate your software. Fol...
Language: English
Article ID
Description
Remote Camera Control in Capture One PRO 4.6 and higher
Problem
In Capture One 4.6 remote camera control feature was implemented. Which cameras does this feature work with?
Solution
In order to use remote camera control for the P 40+ and P 65+ with the Phase One camera, updated firmware for the camerabody is required. Requirred firmware for the camerabody: Cameras Phase One 645AF with firmware 1.5 or higher Mamiya 645AFDIII with firmware 1.5 or higher Mamiya 645 AFDII Dig...
Language: English
Article ID
Description
How to Create a Screen Shot on a Windows PC
Problem
How do I send you a screenshot or Screen Dump of my Capture One software question to Phase One Support?
Solution
On keyboard uppermost right is the Prnt Scrn or Print Screen key. To copy the entire display from your monitor press Print Screen . To copy only the active window from the monitor display hold + press Print Screen Now an image file is on the clipboard and can be pasted into another documen...
Language: English
Article ID
Description
Error: (300#10) LightPhase camera error: Insufficient FireWire bandwidth for camera communication.
Problem
When shooting continuously with my Digital Back on Windows 7 64 bit, I sometimes recieve a windows error saying "insufficient bandwidth"!
Solution
Windows has identified a possible issue with Firewire Devices that use isochronous communication, which Phase One Backs do. The shortfall in Windows could result in poor tethered performance or a loss of communication with the back. The solution is to use the Microsoft "HotFix" supplied in the lin...
Language: English
Article ID
Description
Locking Menu Buttons on P/P+ Backs
Problem
Menu buttons on P / P+ and IQ backs get bumped while handling camera, inadvertantly changing selections.
Solution
P/P+ and IQ Series Backs allow a Button Lock function to ensure buttons are not accidentally changed. From the Home menu, hold down the Play button. Play becomes yellow and displays the selection Lock in the WB position. Pressing Lock button twice while holding the Play button will loc...
Language: English