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Article ID
Description
Capture One Pilot Server Failed to Start.
Problem
When I try to start the Capture One Pilot server I get the message: "Capture One Pilot Server failed to start" "The Capture One Pilot server was unable to start, most likely because the bonjour service component is missing. Try to reinstall Capture One"
Solution
First of all make sure that BonJour service is installed on your computer. It is normally installed as a part of iTunes. Also make sure that thet the version you have installed is up to date via the updater. Minimum requirement is version 2.0.4 (installed as part of Apple updater)
Language: English
Article ID
Description
P-series Exposure Warning tool
Problem
Solution
The use of the exposure warning tool in the P-back's display has 2 functions. When it is activated the highlight area can flash in 2 colors. When the warning color is grey only one channel is with no information. When the color is black all 3 colors have no information.
Language: English
Article ID
Description
Using Capture Pilot over the internet (remote server)
Problem
My Client is the US and I am in Europe. He wants to see and rate the images as they are being shot. How do I do this with Capture Pilot?
Solution
Set up for remote host viewing requires some advance set up of both the router and the Capture Pilot. Issues arising outside of notes made in this guide are beyond the remit of support we provide and you should contact your ISP or IT admin. You will need the following info for Remote Server: ...
Language: English
Article ID
Description
Using Capture Pilot with Computer to Computer networks
Problem
I cant use Capture Pilot over my Wifi network, and I don't have time to trouble shoot Networking issues!
Solution
The simplest solution is to create a Computer to Computer network from your Airport Networks 1. Select the Airport options from the menu bar and then "Create network..." 2. Give the network a name - default name is the logged in user. 3. The Wireless icon will change to indicate you have...
Language: English
Article ID
Description
Connecting older LightPhases BB000xxx to newer computers on Mac and Windows.
Problem
How do I connect my older LightPhase BB000xxx to a newer Mac or Windows computer?
Solution
There are several rules and routines to follow when connecting the older generation of LightPhase's to newer systems like OS X and Windows 2000/XP. Please read this article to discover which FireWire card needs to be used on both platforms: LightPhase on Mac's G3/G4, both stationary and laptops: ...
Language: English
Article ID
Description
Updating firmware in your 645DF/DF+ camera via the V-Grip USB port
Problem
How do you upgrade the 645DF/DF+ camerabody firmware.
Solution
[Steps for updating are the same on both Mac and Windows - screenshots come from Mac version] First, make sure that the V-Grip's service switch is set to "Normal". Mount your V-Grip on the camera and connect it to the computer’s USB port (a 5 pole Mini USB connector is located in the bat...
Language: English
Article ID
Description
System Requirements Capture One 6.x Mac & Windows
Problem
Below is the System Requirements to run Capture One 6.x on Mac and Windows computers.
Solution
Microsoft® Windows® Minimum Requirements • Intel® Pentium® D or better • 4GBofRAM • 10 GB of free hard disk space • Calibrated color monitor with 1280 x 800, 24 bit resolution at 96dpi screen ruling • Windows XP® SP3 (32bit only), Windows Vista® SP2 (32 and 64bit), Windows 7® SP1 (32 and 64bit...
Language: English
Article ID
Description
Installation: License Activation Manually with Capture One 3.7.x PRO/DB Mac
Problem
I am not currently connected to the Internet. How do I activate my license?
Solution
Make and Validate a Profile First License Activation Manually on Mac If your computer is not connected to the Internet, follow the instructions for manual activation. Follow the procedure below: 1. Open the application and select Capture One >License Activation... 2. The License Activatio...
Language: English
Article ID
Description
Installation: License Activation Online with Capture One 3.7.x PRO/DB Mac
Problem
I am connected to the Internet. How do I activate my Capture One license?
Solution
Make and Validate a Profile First Activate a License Automatically Use of the Capture One PRO/DB 3.7.x application requires a Product Key. Without a valid Key, you cannot operate the application beyond the 30-Day Trial Period. When connected to the Internet, activation is done automatically af...
Language: English
Article ID
Description
White Balance: Using the Color Temperature Slider Tool to Adjust Kelvin
Problem
There is some confusion when using the White Balance slider adjustment tool for color temperature. When moving slider to WARM the image "looks" warmer but the numbers indicating Kelvin temperature increases. When the slider is moved to COLD the image "looks" cooler the Kelvin temperature value decreases. This is opposite of what is expected.
Solution
Please know that this is not a Bug in Capture One; and the slider tool works as intended. In photography Kelvin is used to describe the Temperature of Light, or more accurately, the Coolness of Light. Kelvin Temperature The higher the number, the cooler the light source. The lower the numbe...
Language: English
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