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Article ID
Description
Problem
Solution
Language: English
Article ID
Description
Problem
Solution
Language: English
Article ID
Description
How to Edit your Phase One Profile
Problem
My contact information has changed. I need to update my Phase One Profile.
Solution
Editing your profile is advised if you have changed your email address, physical address, password or any other information included in your Phase One profile preferences. Phase One strongly advises against creating multiple profiles with multiple email accounts. In order to expedite communicat...
Language: English
Article ID
Description
Activation Error: The Provided email does not match the email in your Phase One customer profile
Problem
When attempting to activate Capture One, I receive a message that reads "The Provided email does not match the email in your Phase One customer profile". I can't activate my software. What do I do?
Solution
Please log-on to http://support.phaseone.com and create a support case. In the serial number field, please enter your product key and explain that you received this error message. Capture One Product Keys are linked to a single user profile. Each user profile has an email address that must be en...
Language: English
Article ID
Description
Mirror up mode error with H 25
Problem
Image capture is failing and Capture One is telling me to set Mirror Up Mode.
Solution
This error message is misleading. Here is the solution: Plug your H 25 into the Firewire bus on your computer. Open Capture One Preferences from the Capture One menu or by pressing the command and comma keys together. Open the Camera Setup Preferences and set the Camera Power Mode drop down box ...
Language: English
Article ID
Description
Mamiya 645 AFD drained or dead battery
Problem
A P-series back, without a battery, connected to a Mamiya 645AFD will draw power from the Mamiya batteries and can result in a dead battery if left in this way for serveral days.
Solution
We recommend one of the following workarounds: Leave the P-back battery in the back when the camera body is turned off. Remove the battery pack from the Mamiya Camera body handle. Disconnect the back from the camera body when it is not in use.
Language: English
Article ID
Description
P Series - General Hardware Setup
Problem
General Hardware Setup The P back is designed to be used with the new medium format cameras prepared for digital camera backs.The use of these camera bodies can be done without any cables attached between the P back and the camera body or lens. All timing and communication is done in the electrical interface contacts in the connecting plate. Capturing images with the FlexAdaptor on large format camera or a camera body without the digital interface is supported by connecting the special lens sync cable that comes with the P back. For a guide to usage on a specific camera body, digital or not please consult the P-series manual.
Solution
Powering up the P back When the camera back is connected to the body, and a battery is inserted or the IEEE1394/FireWire cable is connected. The Camera back can be turned on by holding down the "Power" button just below the P back display. Indicator lights When the camera is powered up you w...
Language: English
Article ID
Description
IQ Series: Unpacking the system and warranties
Problem
IQ Series contains the following warranties and items:
Solution
IQ 1 series Warranty outline IQ2 series Warranty outline NOTE: Induvidually purchased camera bodies and lenses are warranted as IQ 1 outline. This is what a classic case looks like, to the left is the system with camera body and to the right is the back only case. Unpacked ...
Language: English
Article ID
Description
Capture One Processing speed and time.
Problem
Capture One seems to take a long time to process an image. Why?
Solution
Capture One uses an advanced process algorithm which performs many calculations on the RAW file to provide you with the best image quality available. Processing speed can vary from one computer to another and is dependent upon several factors: Processor speed - An older G4 or Pentium computer i...
Language: English
Article ID
Description
Batch Processing Crash or I/O Error in Windows
Problem
I get a Capture One Input Output error display of: I/O error %d and the options to Cancel / Try Again / Cancel what is going on? Batch Process crashes part way through files.
Solution
The best advice to offer is to Keep It Simple. The setting to have established at the Process tab is at the Set Process Folder… and check the Always process images to associated image folder With this box checked, a folder named Develops is created within the Session folder along with th...
Language: English
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