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Article ID
Description
How to register your Phase One Digital Back
Problem
I just bought a Phase One Back from a Phase One Dealer. How do I register it?
Solution
1. Launch Capture One, attach your Digital Back. You will be prompted to Register Your back. If you are not prompted go to Capture One > Preferences > Updates 2. Your Products will show up in this window. You can choose to register them with update notifications or without. This informatio...
Language: English
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Description
Capture One 3.x for Macintosh: Stitching images
Problem
How do I stitch images in Capture One 3.x for Macintosh?
Solution
Select the two or three images you wish to stitch together by shift-clicking or command-clickiing the thumbnail images of the RAW files you wish to stitch together. From the Image pull down menu select the option to Stitch Images... The Stitching window appear. If necessary you can rearrange...
Language: English
Article ID
Description
Shoot to CF card or to computer's hard disk
Problem
Will the back shoot to the CF card or to the IEEE1394 device?
Solution
If the digital back, with a CF card inserted, is tethered to the computer the default setting is for the RAW files to be saved to the computer's harddisk. Configure this option in the menu in the P-back. The best practice is to let the camera back auto detect the storage device.
Language: English
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Description
Rollei Lens Control S Compatibility with Phase One P, P+, IQ and Leaf Credo series
Problem
Will my Phase One P, P+, IQ and Leaf Credo series digital back work with the Rollei Lens Control S? The Lens Control S - handset with LCD display and controls is ideal for use with digital backs as it minimises vibration and can be set up for multi-exposure shots without the need to touch the camera.
Solution
Configure the back and Rollei Lens Control S in this way: 1. Set the P, P+, IQ and Leaf Credo series Shutter menu option to "Short Latency" OR "Normal Latency" depending on option available (If Long Latency is selected two-shot errors will result) 2. Confirm that the Rollei Lens Control S c...
Language: English
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Description
CF Cards: test Compact Flash cards
Problem
In order to avoid using damaged cards during a shoot, we recommend that you test your CF card before.
Solution
Phase One recommends that you test all new Compact Flash cards. By doing an initial test to verify that the capture files are stored properly on the card and can be accessed on a computer. This step will prevent unplesant surprises when shooting on location or when you return from your job. Compact...
Language: English
Article ID
Description
Capture One reverts to trial mode?
Problem
Capture One reverts to trial mode very often, why is that?
Solution
Please folllow the steps outlined below. 1. The Capture One product key will reset itself if there is a change to the unique setup of the hardware from the time it was first activated on the computer . Meaning the customer has changed the internal hard drive (IDE cables) or some component on...
Language: English
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Description
Magenta Blur to images
Problem
Magenta streaks in the image can be attributed to two causes. See images and descriptions below.
Solution
1. Bad or damaged shutter A bad shutter can casue the ghosting effect illustrated in the image below. If the shutter “hangs” or if the shutter is faster than the selected aperture. This will mainly happen on manual shutters with medium and large format. If the wrong latency setting has been cho...
Language: English
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Description
How can I find the firmware version in my Digital Back?
Problem
How can I check the firmware version in my digital back?
Solution
This information is useful to provide your dealer or Phase One Support if you have questions about the function of your digital back. For Capture One 4.x and 5.x on Mac and Windows: Click on the Information tab All EXIF data will be available in this window including firmware version. ...
Language: English
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Description
Phase One Digital backs with Hasselblad 200 Series camera bodies.
Problem
Are Phase One backs compatible with Hasselblad 200 series camera bodies?
Solution
Phase One backs will work on a Hasselbad 200 series body with a special workaround. The shutterwheel on the body needs to be set to "C" in order to disable the built-in shutter. Only C, CB, CF, CFA, or CFi lenses can be used. These lenses have a built-in shutter. This way the camera will operat...
Language: English
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Description
Capture One for Windows: Installing Demoirize filter if Photoshop is installed AFTER Capture One
Problem
I installed Capture One PRO before I received Adobe Photoshop. When I installed Capture One PRO, it asked me about installing the Photoshop plug-ins. But, because Photoshop wasn't installed at that time, the plug-ins weren't installed. I've now installed Photoshop, so can I now install the Capture One PRO plug-ins for Photoshop without installing Capture One PRO again?
Solution
Yes. Just follow this procedure: After the zip file (from the download) is expanded or if you look in the Install CD in Windows, you will see among the folders and files a folder called Demoirize. Open up that folder and double click the setup.exe icon. It will automatically find the correct Plu...
Language: English
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