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Article ID
Description
Zoom : Dell "Premium Optical Mouse" scroll wheel doesn't work to alter zoom
Problem
When scrolling the wheel with the cursor over the Viewer you can't alter the zoom degree. The mouse can move the scroll bar in Thumbnail window The zoom feature works immiditely after connecting mouse but then not after. A Logitech mouse works OK
Solution
Uninstall “Mouse Suite” which is a application that Dell develops. It is not only Capture One that looses functionality, but applications like Internet Explorer and FireFox as well.
Language: English
Article ID
Description
Interface Cables from Phase One
Problem
Pictures of Interface Cables from Phase One.
Solution
Sync Cable Short for H, P, P+, and IQ series backs with fitting for Hasselblad V (Item No. 50300148) Multi conn. to mini jack adaptor cable for P, P+ and IQ (Item No. 50300144) Sync Cable long for P, P+ and IQ on 4x5" (Item No. 50300143) Sync cable long for H5/H10/H20/H25(...
Language: English
Article ID
Description
IPTC data with Capture One 4
Problem
Currently Capture One 4 cannot carry over IPTC data that already resides in the raw file to the processed file. For example if you had applied IPTC information to the file in a program such as iView, Capture One 4 cannot carry over this information to the processed file.
Solution
Our engineers are aware of this and will have IPTC information processing available in future version of Capture One. No definite release date has been set as of yet. When it is available we will make an announcment.
Language: English
Article ID
Description
Warning during Capture One 5.1 installation and installing a Cameraback on Windows
Problem
During install of Capture One software the following message appears: Then when connecting the back this message appears:
Solution
Simply press the "Continue Anyway" button and the installation will finish. The reason for the message is that Capture One software installation has not officially undergone a severe Microsoft Partner test.
Language: English
Article ID
Description
Sinar P2 & P3 can be used with Phase One or Leaf backs
Problem
Will the Phase One or Leaf digital back work on a Sinar P2 and/or Sinar P3?
Solution
The Sinar P2 (4x5) will work with the Phase One Flexadapter without problem. If an enduser has a P3 and wants to change from Sinar to Phase One, we propose changing the shutter and purchasing a sliding adapter from Silvestri Or an standard adapter from Sinar this way the P3 will fully...
Language: English
Article ID
Description
Mamiya RZ Pro II D internal battery rapidly depletes when a cameraback is attached.
Problem
When using a Mamiya RZ Pro II D with a digital-back the internal battery is exhausted faster than when using a film-back. A new battery will last for approximately 3 days before it is exhausted. This happens when a back is attached to the camerabody although the camera and back are turned off.
Solution
The design of the Mamiya RZ Pro II D camerabody is made in a way where the body continuously uses power from the internal battery when a digital back is attached. (When filmbacks are attached the camera body goes to sleep 20 sec. after no activity.) You can prevent the internal battery drain by th...
Language: English
Article ID
Description
Using a Leaf Aptus II back tethered on a PC computer
Problem
Solution
When using a Leaf Aptus II back tethered on a PC computer - a few rules have to be followed! From Phase One side we have tried - not tested - the 2 firewire card's shown below and found the card to be polite and easy to use. We have also tried other known brands and found some not to be reliable. ...
Language: English
Article ID
Description
Support of 16-Bit File Format with Scanback-Mac only
Problem
Customers requesting Password to create 16-Bit Files.
Solution
With version 3.1.1 for Studio Kit, PhotoPhase and PowerPhase and version 3.6 for PowerPhase FX, Phase one Image Capture Software (for Mac only) supports the 16-bit file format. This format provides more color information and softer color gradients. The extra color information will only be valuable ...
Language: English
Article ID
Description
The P20 or the P25 digital backs will not display a capacity greater than 8 GB when using a Compact Flash Card®.
Problem
The P20 and P25 firmware was optimized to format CompactFlash® cards for the largest anticipated size at that time, which was 8 GB. Currently, if you format CompactFlash® cards bearing a capacity larger than 8 GB the available capacity of the CompactFlash® card will be 8 GB.
Solution
There is no solution for formatting within the P20 or P25 Back. However you could simply format CompactFlash® cards bearing a capacity larger than 8 GB in either your Mac or PC computer (or in one of our newest digital camera backs if available; i.e. P45, P30, P21). Using smaller cards is recom...
Language: English
Article ID
Description
New Macs pre-installed 10.7 OS & Leaf Capture Installer
Problem
On some new Macs the pre-installed 10.7 OS is missing some Java modules that are essential for smooth installation and running of Leaf Capture 11.5.3. If these modules are missing the OS will issue an error message when you try to run the Leaf Capture Installer and you will not be able to complete the installation
Solution
We recommend that you run a full software update after setting up your new Mac or alternatively follow the below link to download and install the necessary modules: http://support.apple.com/kb/DL1421
Language: English
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