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Activation: e-mail address is not recognized
問題
When I try to activate Capture One PRO on my work computer, I get the following message: "Online Licence Activation Failed. The provided email does not match the email in your Phase One customer profile" What does this mean?
解決策
It means that the profile name, (email address), that you entered during the registration does not match the email address that you used to register the software originally. We have a security check that only allows the profile name of the original registration to register software or update a pr...
Language: English
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Autofocus with AEL button on Phase One 645AF
問題
How can I control autofocus with the AEL button on my Phase One 645AF / AFDIII?
解決策
Auto focus on the Phase One 645AF / Mamiya AFDIII can be driven with the AEL button just above the rear dial. To do this set both of the following: 1: Set Custom Function 15 to 1 (ON) 2: Set Custom Function 19 to 1 Note that the shutter release button will still drive the auto focus as ...
Language: English
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Exif information does not contain serialnumber and lens information
問題
After processing raw-file to tiff-file, there are no metadata referenced to Camera Serial Number and Lens
解決策
Camera Serial Number and Lens information is proprietary data that are not part of the EXIF standard. It can therefore not be included with a TIFF file in a standardized way
Language: English
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Fuji RAW files Slow Development Times
問題
Why does Capture One take 4 times as long (2 hours to develop 85 images) w/Fuji S2 compared to my Canon EOS files?
解決策
This is related to the hexagonal CCD chip used by Fuji. This special orientation requires a longer duration to process data.
Language: English
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Plaubel camera support
問題
Does a Phase One camera back work on my Plaubel view camera?
解決策
Plaubel manufactures a Hasselblad V fitting adaper and a slide adapter which can be used to adapt a Phase One camera back with Hasselblad V fitting on to it.
Language: English
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Canon 10D Time Stamp Problem
問題
The time stamp on the images imported into Capture One are one hour later than the time they were taken.
解決策
This is a known issue in versions 3.6.x and 3.7
Language: English
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Capture One to customize black and white output
問題
How can I use Capture One to simulate Red, Green and Yellow filters.
解決策
We shoot RAW because we want to use all the information available to us in the image file to create the highest fidelity color images possible. Having up to 16 bits of color available per color channel offers you the possibility to create stunning color images and special color effects. 100% Des...
Language: English
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Activation Limit Exceeded
問題
I have tried to activate Capture One with a Product Key on my new computer and I get the message, Activation Limit Exceeded What does this mean ?
解決策
License Policy is 1 License = 1 User = 2 computers Activated This error message is diplayed when the product key has activated Capture One according to the limit set by how many licenses were purchased. Activations are stringently monitored and Policy is enforced due to License Policy abuse by s...
Language: English
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Retaining sessions when upgrading Capture One
問題
When I upgrade to the newest version, how can I make sure the sessions are "imported" by the new version of Capture One? I don't want to manually recreate the sessions one by one.
解決策
Past sessions containing all your previous folders with images in them are all safely and automatically transferred when you upgrade your version of Capture One. Just follow this procedure: Go to the Phase One Download site at http://download.phaseone.com Login to your profile when asked Downl...
Language: English
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Different file names are in the Preview Cache Directory
問題
I have some files with names like this: UID_CRW_0789firstimage.jpg_20050526004134 These files are in the preview cache folder, along with the .C1W and .C1P files. They all contain names of jpgs that I have processed, but for certain there is not one of these for each jpg I have processed. Some have modified dates when I know for sure that I never opened or looked at the raw or jpg file that shares that name. What are these?
解決策
Capture One allows the browsing of JPEG & TIFF files, but does not allow any adjustments or editing. Windows In order to Browse JPEG files go to Preferences> Macintosh In order to Browse JPEG files go to Preferences>Thumbnails>Filtering>Show files with format: make sure JPEG is checked ...
Language: English