Knowledge Base

The Phase One knowledge base is a centralized database of articles written and updated frequently by the Phase One support team.

Consisting of concepts, data, requirements and specifications for various Team Phase One products, you can often find solutions to your questions and issues by entering related keywords in the search field below. You may also search by the known article number as well.

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Activation Limit Exceeded
I have tried to activate Capture One with a License code on my new computer and I get the error Activation Limit Exceeded. What does this mean ?
1793
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H1 & H2 Histogram
How to use the H1 & H2 histogram?
1801
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"You Control Desktop" software conflicts with Capture One.
I have recently downloaded and updated to the latest version of Capture One. Every time I try and open Capture One, the program 'locks up' and eventually force quits.I have tried deleting all Phase One files in the preferences folder plus deleting all contents in the User/ Library / Application Support / Phase One / Chroma Calibrations.I have deleted Capture One from my Applications folder and tried a fresh install.None of this works.
1798
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Digital Back: Filter fungus / spots on images
I have spots all over the image usually happens with a few spots and then characteristically "grows" like a fungus.   Image Example:     Not to be confused with dusty or dirty lens or CCD chip (although similar) which can be cleaned, this is an occurence that happens embedded within the IR filter on the digital back.   Can further determined with zooming in on a spot ,  and seeing a dot within the circle.   Image Example:    
1797
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IR cut-off filter installed over sensor
I would like to remove the IR filter on my back to shoot IR photography
1806
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Hasseblad H viewfinder information
How to use the Hasselblad H viewfinder?
1802
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Image orientation detection
How does Capture One software rotate the image?
1805
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How do I adjust Auto Focus on my Phase One or Mamiya DF+
Auto focus on my DF+ body is slightly off, how can I adjust that?
1790
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Log file from IQ back
To get a dumblog from an IQ back access the menu > firmware < dumplog. Note that the dumb log will be saved onto a CF-card as a small text file you can send to support.
1792
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Where can I find my Capture One License key?
I have lost my Capture One License Code or Product Key. How can I find that Key again?
1708
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