Knowledge Base

The Phase One knowledge base is a centralized database of articles written and updated frequently by the Phase One support team.

Consisting of concepts, data, requirements and specifications for various Team Phase One products, you can often find solutions to your questions and issues by entering related keywords in the search field below. You may also search by the known article number as well.

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How do you upgrade the 645DF/DF+ camera body firmware.
  I need to update the firmware on my DF, DF+ camera body.  How do I accomplish this?
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System Requirements Capture One 9.x Mac & Windows
Below is the System Requirements to run Capture One 9.x on Mac and Windows computers.
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How to Turn off Bluetooth to improve Capture Pilot performance.
Capture Pilot is heavily dependent on network performance. If Bluetooth is enabled on an device at the same time as Capture Pilot is running, there will be a significant loss in performance for Capture Pilot.
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Optimal shooting Time/Temperature (avoiding wild pixels)
With longer exposure times and additional heat, 'hot' or 'wild pixels' may be visable.The following image is an example of what a hot pixel is.The Pixels are almost white, black or colouredImage samplesWild pixels:
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Hasselblad Arcbody, Flexbody and 900 SWC series compatibility with digital backs
Will Digital backs work with these cameras?
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Why is Capture One Software suddenly deactivated?
It is possible that in some instances Capture One Software will suddenly appear to be deactivated and will ask for the activation code again.The most likely reasons for such a behavior are listed below:
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Mamiya RB configuration with Digital Back
The analog RB67 does not allow for communication with a Digital Back.
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External Flash Systems with Phase One Camera
Which External Flash units can I use with the Phase One Camera System?
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Pink Highlights with Canon files
When shooting at ISO 50 with my Canon my highlights appear to be pink. This error can also occur at ISO 3200.
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Capture One error message: "Capture One seems to have expired"
When I open Capture One I recieve the error message "Capture One seems to have expired." Capture One will not open after this message.
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