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KB 1022

How to disable auto renew function.

Last updated: 17-10-2017

Problem

I would like to disable auto-renewal of my subscription / cancel subscription.

Solution

A Capture One subscription is automatically set to renew after the initial contract period (3 or 12 months). To cancel the subscription after the initial contract period, you must disable the auto-renew function.

 

Step 1: Go to www.phaseone.com

 

Step 2: Click on “My Pages” in the header-menu

 

 

Step 3: Log into your Phase One account

 

 

Step 4: Click on “Software License” to get to the License Management page

 

 

Step 5: Choose the correct subscription you wish to cancel after the full contract period

 

 

Step 6: Choose “Don’t auto-renew” in order to disable this function