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Knowledge base
Knowledgebase article
Article ID 2205
Summary Could not activate because the activation profile is incorrect.
Problem When activating Capture One the following error presents itself.

Most likely this is because you already have another profile that you have used to activate Capture One with in the past. Currently our activation system requires that each Capture One key is associated with one email address.

Often users will mis-spell their email when activating the first time, then rather than correct it they follow the propts to create a new profile.

Incorrect user profile e-mail or password
Also during activation, disable your Firewall, Anti Virus Software, and the Pop-Up Blocker. As these three things could interfere with the activation procedure and you will receive the error message - Incorrect user profile email or password

Here is what to do if you cannot find your user profile.
A. If you only have the license code and not the associated user profile please Contact Support.

B. If you only have the email address and not the password, you can get the password by going to and clicking on "My Pages".

Enter your Email Address and hit "Forgot Password?".

A notification appears telling you an email has been sent so you can reset your password.

Related Articles:

How to contact Phase One, Leaf and Mamiya Support Team - Filling in support case information and reviewing 

Where can I find my Capture One License code? 

Last updated 19-08-2015
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