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KB 2206

Could not activate because the license code could not be verified by server

Last updated: 19-08-2015

Problem

This error can present itself when you are trying to activate Capture One with a different email address than previously used or if a firewall blocks communication.

Solution

1. Use the original email address used previously when activating Capture One 

2. The email addresses and passwords are case sensitive. Be sure to use the correct case when filling in these fields.

3. A strict Firewall is blocking communication from activation.phaseone.com

4. Contact Support if steps 1 and 2 do not solve the issues.


 
   
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How to contact Phase One, Leaf and Mamiya Support Team - Filling in support case information and reviewing 

 

Unable to establish connection to the Phase One activation server. Please try again later. Reason: the operation has timed out.