Find answers to Frequently Asked Questions (FAQs).
How to deactivate Capture One directly from the software is described below
It is possible to deactivate a specific instance of Capture One directly from within the software. Eliminating the need to contact Phase One support in order to free up activation credits or to install Capture One on new or upgraded computer, or to switch between Capture One Modes (tria...
What hardware can be used when setting up 10G networking for a Phase One iXM camera?
Below is a list of verified hardware to use for iXM 10G.
There are many modules on the market that are not working properly
All tests we have done were done with hardware from: www.SFPcables.com
10Gb/s Ethernet Converged Network Adap...
When processing a large number of files, only the first image is processed. Not possible to apply adjustments to a large number of images at one time.
"Edit All Selected Variants" has to be turned ON in the GUI.
If you cannot batch process and only the first image selected is processed, it is because "Edit All Selected Variants" has been turned off. You can enable this feature again from the Image me...
How do I configure a Phase One iXM camera to use 10G?
Phase One iXM camera are able to use both USB3 and 10G interfaces (not simultaneously). Read below on the detail on how to configure the 10G interface and communication.
To connect a Phase One iXM camera using 10G networking, use one of the following media:
Up to 5 m...
Which lenses are supported for Auto Frame Count in the Focus Stacking tool on the XF Camera System?
The following lenses support Auto Frame Count when using Focus stacking on the XF Camera System. Lenses that are not supported can still be used, however, you will have to choose the number of frames manually.
Please note that lens support depends on which firmware version is install...
Where to find the relevant log files form iX Capture and iX Flight and the GNSS?
Below are details on where to find the relevant logfiles when troubleshooting for a problem or per request from Phase One Tech Support.
iX Capture logs can be found on your iX Controller here: C:\Users\YourUserName\AppData\Local\iXCapture\Logs\
I have tried to activate Capture One with a License code on my new computer and I get the error Activation Limit Exceeded. What does this mean ?
This error message is displayed when the product key has activated Capture One according to the limit of activations (also known as "seats") were purchased.
The activation structure is as follows:
For Perpetual Pro Licenses
Capture One version 21: 2 concurren...
How do I get Support on my Phase One or Mamiya-Leaf product?
There are many places to find help for your problem. The best place to start is right here or at the Support page .
There are a number of resources at hand to solve a technical issue.
To access the Knowledge Base, search in the text field at the&nbs...
I have set up my profile and logged in. What should I do next if I want to create a support case?
Below are the details and instruction for how to create a support case.
Creating a Support Case
Once you have set up a profile and logged in, a page will be displayed where you can specify which aspect of your equipment or application you have a query about. If this p...