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Frequently Asked Questions!

Find answers to Frequently Asked Questions (FAQs).

Activation
How to Activate Capture One
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I just purchased Capture One. How do I activate Capture One on my computer?

Summary Choose your Capture One product, then Activate. Type your license code, then enter your email and click Get Profile. At the prompt, enter your password. Finally, click Activate. In-Depth Have your 16-characer code and the phaseone.com or captureone.com profile (email and ...

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How to deactivate Capture One directly in the application
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It is now possible to deactivate a specific instance of Capture One directly from within the software. Eliminating the need to contact Phase One support in order to free up activation credits or to install Capture One on new or upgraded computer, or to switch between Capture One Modes (trial, DB, non PRO and PRO). If you no longer have access to the computer, click here for instructions to deactivate from the Phase One website

1.  Open the License window.   On PC you can do so by going to menu and selecting “Help” followed by “License Information” and on Mac by going to “Capture One” menu item and selecting “License…”   On Mac you can ...

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Import of Images
Image Adjustments
Image Processing
Batch Processing or Batch Apply will not work
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When I process a large number of files, only the first image is processed. Or, I cannot apply adjustments to a large number of images at one time.

If you cannot batch process and only the first image selected is processed, it is because "Edit All Selected Variants" has been turned off.  You can enable this feature again from the Image menu (Edit menu in Capture One 11 and older) or via the tool bar icon pictured below (the icon...

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RAW Files Supported
License Policy
Activation Limit Exceeded
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I have tried to activate Capture One with a License code on my new computer and I get the error Activation Limit Exceeded. What does this mean ?

This error message is diplayed when the product key has activated Capture One according to the limit of activations (sometimes known as seats) were purchased. The activation structure is as follows: For Perpetual Pro Licenses Capture One version 9 and later: 3 concurrent activations...

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Refund policy - Software
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What is the current refund policy for software licenses?

A full refund for a purchased software license is possible if the license has not been activated with a license key. If the license has been activated, a refund is not offered.

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Subscription cancellation policy
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What is the current cancellation policy for a Capture One subscription?

Once a subscription license has been activated with a license key, it is not possible to cancel it before the contract period expires . Please note that that a subscription is automatically set to renew after the initial contract period (3 or 12 months), unless you actively disable the auto-renew fu...

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System Requirements
System Requirements iX Capture
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What are the System Requirements to run iX Capture 3.x?

System requirements   Microsoft® Windows® minimum requirements   • CPU with multiple cores (e.g Intel i7 or better) • 8GB of RAM • 100 GB of free hard disk space • Calibrated color monitor with 1920 x 1080 • Windows 8.1® 64bit&n...

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Create Support Case
How to obtain support from Phase One and Mamiya-Leaf Support Team.
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How do I get Support on my Phase One or Mamiya-Leaf product?

Summary There are many places to find help for your problem. The best place to start is the Support page . In-Depth There are a number of resources covering the gamut of issues within the Phase One ecosphere. Knowledge Base To access the Knowledge Base, search in the text field...

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Creating a Support Case: Creating a Support Case
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I have set up my profile and logged in. What should I do next if I want to create a support case?

Creating a Support Case Once you have set up a profile and logged in, a page will be displayed where you can specify which aspect of your equipment or application you have a query about. If this page does not display immediately, click on Contact Support on the bottom of the support page and sel...

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