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Frequently Asked Questions!

Find answers to Frequently Asked Questions (FAQs).

Activation
How to deactivate Capture One directly in the application
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How to deactivate Capture One directly from the software is described below

Summary It is possible to deactivate a specific instance of Capture One directly from within the software. Eliminating the need to contact Phase One support in order to free up activation credits or to install Capture One on new or upgraded computer, or to switch between Capture One Modes (tria...

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Import of Images
Image Adjustments
Image Processing
Batch Processing or Batch Apply will not work
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When processing a large number of files, only the first image is processed. Not possible to apply adjustments to a large number of images at one time.

Summary "Edit All Selected Variants" has to be turned ON in the GUI. In-Depth If you cannot batch process and only the first image selected is processed, it is because "Edit All Selected Variants" has been turned off. You can enable this feature again from the Image me...

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RAW Files Supported
What lenses support automatic frame count for focus stacking on the XF Camera System?
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Which lenses are supported for Auto Frame Count in the Focus Stacking tool on the XF Camera System?

Summary The following lenses support Auto Frame Count when using Focus stacking on the XF Camera System. Lenses that are not supported can still be used, however, you will have to choose the number of frames manually. Please note that lens support depends on which firmware version is install...

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How to get log files form iX Capture, iX Flight, GNSS.
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Where to find the relevant log files form iX Capture and iX Flight and the GNSS?

Summary Below are details on where to find the relevant logfiles when troubleshooting for a problem or per request from Phase One Tech Support. In-Depth iX Capture iX Capture logs can be found on your iX Controller here: C:\Users\YourUserName\AppData\Local\iXCapture\Logs\ Please compr...

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License Policy
Activation Limit Exceeded
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I have tried to activate Capture One with a License code on my new computer and I get the error Activation Limit Exceeded. What does this mean ?

Summary This error message is displayed when the product key has activated Capture One according to the limit of activations (also known as "seats") were purchased. In-Depth The activation structure is as follows: For Perpetual Pro Licenses Capture One version 21: 2 concurren...

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Subscription cancellation policy
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What is the current cancellation policy for a Capture One subscription?

Once a subscription license has been activated with a license key, it is not possible to cancel it before the contract period expires . Please note that that a subscription is automatically set to renew after the initial contract period (3 or 12 months), unless you actively disable the auto-renew fu...

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System Requirements
Create Support Case
How to obtain support from Phase One and Mamiya-Leaf Support Team.
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How do I get Support on my Phase One or Mamiya-Leaf product?

Summary There are many places to find help for your problem. The best place to start is right here or at the Support page . In-Depth There are a number of resources at hand to solve a technical issue. Knowledge Base To access the Knowledge Base, search in the text field at the&nbs...

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Creating a Support Case: Creating a Support Case
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I have set up my profile and logged in. What should I do next if I want to create a support case?

Summary Below are the details and instruction for how to create a support case. In-Depth Creating a Support Case Once you have set up a profile and logged in, a page will be displayed where you can specify which aspect of your equipment or application you have a query about. If this p...

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