Knowledge Base

The Phase One knowledge base is a centralized database of articles written and updated frequently by the Phase One support team.

Consisting of concepts, data, requirements and specifications for various Team Phase One products, you can often find solutions to your questions and issues by entering related keywords in the search field below. You may also search by the known article number as well.

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Why do the Exposure Evaluation, Levels and Histogram tools show different values?
The three Capture One tools: Exposure Evaluation, Levels and Histograms show different values. Why?
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Difference between Power Conditioner and Repeater
What is the difference between Power Conditioner and Repeater ?
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Battery Charger/ Power Supply for the Portable Solution
The Battery Charger used for the portable solution  CANNOT  be used as a Power Supply for a Phase One Power Conditioner or Phase One Repeater
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How to obtain support from Phase One and Mamiya-Leaf Support Team.
How do I get Support on my Phase One or Mamiya-Leaf Product ?
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System Requirements Capture One 5.x Mac & Windows
Below is the System Requirements to run Capture One 5.x on Mac and Windows computers.
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Upload files to Phase One Support FTP Server
How do I upload one or several files to Phase One Support's FTP server ?
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System Requirements Leaf Capture 11.5.x Mac & Windows
Below is the System Requirements to run Leaf Capture 11.5.x on Mac and Windows computers.
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Blurry Images with a Magenta Cast
My captured images are blurry. It looks like the camera or subject moved during exposure. The images also have a pronounced magenta cast. What is the cause of this?
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System Requirements for Expression Media 2
Below is the System Requirements to run Expression Media 2 on Mac and Windows computers.
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How to Uninstall Capture One 4, 5, 6. 7, 8, 9, 10 and/or 11 from a Vista, Windows 7, 8, 8.1 or 10 computer
Below are the instructions on how to uninstall Capture One 4, 5, 6, 7, 8, 9, 10 and/or 11 from Windows OS, including the Preference file. This is useful if the application is not responding. If you are a running Windows XP Please click here for your uninstall directions.
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