Find answers to Frequently Asked Questions (FAQs).
How to deactivate Capture One directly from the software is described below
It is possible to deactivate a specific instance of Capture One directly from within the software. Eliminating the need to contact Phase One support in order to free up activation credits or to install Capture One on new or upgraded computer, or to switch between Capture One Modes (tria...
When I process a large number of files, only the first image is processed. Or, I cannot apply adjustments to a large number of images at one time.
If you cannot batch process and only the first image selected is processed, it is because "Edit All Selected Variants" has been turned off. You can enable this feature again from the Image menu (Edit menu in Capture One 11 and older) or via the tool bar icon pictured below (the icon...
Which lenses are supported for Auto Frame Count in the Focus Stacking tool on the XF Camera System?
The following lenses support Auto Frame Count when using Focus stacking on the XF Camera System. Lenses that are not supported can still be used, however, you will have to choose the number of frames manually.
Please note that lens support depends on which firmware version is install...
I have tried to activate Capture One with a License code on my new computer and I get the error Activation Limit Exceeded. What does this mean ?
This error message is diplayed when the product key has activated Capture One according to the limit of activations (sometimes known as seats) were purchased. The activation structure is as follows:
For Perpetual Pro Licenses
Capture One version 9 and later: 3 concurrent activations...
What is the current cancellation policy for a Capture One subscription?
Once a subscription license has been activated with a license key, it is not possible to cancel it before the contract period expires . Please note that that a subscription is automatically set to renew after the initial contract period (3 or 12 months), unless you actively disable the auto-renew fu...
What are the System Requirements to run iX Capture 3.x?
Microsoft® Windows® minimum requirements
• CPU with multiple cores (e.g Intel i7 or better)
• 8GB of RAM
• 100 GB of free hard disk space
• Calibrated color monitor with 1920 x 1080
• Windows 8.1® 64bit&n...
How do I get Support on my Phase One or Mamiya-Leaf product?
There are many places to find help for your problem. The best place to start is right here or at the Support page .
There are a number of resources at hand to solve a technical issue.
To access the Knowledge Base, search in the text field at the&nbs...
I have set up my profile and logged in. What should I do next if I want to create a support case?
Creating a Support Case
Once you have set up a profile and logged in, a page will be displayed where you can specify which aspect of your equipment or application you have a query about. If this page does not display immediately, click on Contact Support on the bottom of the support page and sel...