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Locating Capture One Logs on Windows

Last updated: 31-01-2017

Problem

Guide in how to find Capture One log files on a PC - find it below...

Solution

Step 1: Enable Hidden files and folders.
Note that hidden files and folders have to be enabled in order to locate the log files under Application Data - please look at the Screenshots below.


Go to Control Panel > Appearance and personalization






Step 2: Locate the logs.
Now just go to the Logs folder which is in: C:\Users\"your user name"\AppData\Local\Capture One\Logs



To send these to tech support we recommend zipping or compressing the logs folder for easy upload.
NOTE! The logs named "previuos" are from older versions of Capture One. Only the latest logs are needed unless we advice differently. The older logs can then be deleted.


Step 3: Save a System profile
This is important for further diagnosis of problems
 
  • Select the "Start" button, or Windows icon in the lower left hand corner to begin.
  • In the search box type: "msinfo32" and press Enter - this will launch the system info window.


     
  • In the "System Information" window, select "File / Save.."


     
  • A "Save As..." window will appear, allowing you to choose where the file will be saved. Make a note of the destination folder for easy retrieval. Choose " Save As Type: System Information File (*.NFO)" from the drop down menu.





    Step 4: Upload both the zip file of logs and the system info file to your support case.







     
   
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