|Step 1: Enable Hidden files and folders.
Note that hidden files and folders have to be enabled in order to locate the log files under Application Data - please look at the Screenshots below.
Go to Control Panel > Appearance and personalization
Step 2: Locate the logs.
Now just go to the Logs folder which is in: C:\Users\"your user name"\AppData\Local\Capture One\Logs
To send these to tech support we recommend zipping or compressing the logs folder for easy upload.
Step 3: Save a System profile
This is imporatnt for further diagnosis of problems
- Select the "Start" button, or Windows icon in the lower left hand corner to begin.
- In the search box type: "msinfo32" and press Enter - this will launch the system info window.
- In the "System Information" window, select "File / Save.."
- A "Save As..." window will appear, allowing you to choose where the file will be saved. Make a note of the destination folder for easy retrieval. Choose " Save As Type: System Information File (*.NFO)" from the drop down menu.
Step 4: Upload both the zip file of logs and the system info file to your support case.