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Frequently Asked Questions!

Find answers to Frequently Asked Questions (FAQs).

Activation
Creating a Phase One Profile
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I want to create a Phase One Profile so I can Activate, Register my Products, and/or contact Support.  You must have a profile to activate your software, contact support and register your products.

Creating a Profile Use the following step by step procedure to create your own profile with Phase One. 1. Go to WWW.PHASEONE.COM 2. Click on "My Pages" in the top right corner.     3. Click on "New Profile". 4.  Provide the requ...

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How To Activate Capture One
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I just purchased Capture One, what do I do now and how do I activate Capture One on my computer?   **Please note: Capture One can be activated and used in 4 run modes. All run modes are included in the one installer and the run mode is determined by the license key used. The trial is also included in the installer and is registered as the full product upon activation. Capture One is available in four modes: 1) Capture One Express for Sony - Basic version for Sony users  2) Capture One in DB mode - Full version for digital backs only 3) Capture One in PRO mode - The same as Capture One DB but full version for DSLR support including Sony  4) Capture One Pro for Sony - Full version for Sony users **For digital back owners, Capture One is free of charge when using in DB mode - no license needed - just select DB and enjoy! **For Sony users, Capture One is free of charge when using in Express for Sony mode - no license needed - just select Express for Sony and enjoy!  

1) Online Activation Requirements: a. Your computer must be connected to the Internet to activate the software. b. You have installed the latest version of Capture One from your install discs or you've downloaded the latest version from our website.  Now you must activate the softwa...

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Capture One Activation Error
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I am unable to activate my software.

There are several errors you may see when trying to activate your software Please double check the following first:   Your license key has no typos in it The profile you are using is in fact the same email originally used to activate the software. You are activating a version t...

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How to deactivate Capture One / Media Pro using the Phase One website
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As you own the Capture One Product Key, and/or the Media Pro Product Key, you have full access to control it's use. There is a do-it-yourself way to release activations with the software so that you can move activations to different computers without any action from Phase One Technical Support, and it's simple. You can also use this procedure to deactivate computers that have been formatted or are otherwise inaccessible. Click here for instructions to deactivate from within the Capture One application

1. Login to your Phase One Profile at www.phaseone.com. Click on "My Pages"     2. Click on "Software License"     3. Choose your Capture One User Product to display your license key.      Choose...

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How to deactivate Capture One directly in the application
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It is now possible to deactivate a specific instance of Capture One directly from within the software. Eliminating the need to contact Phase One support in order to free up activation credits or to install Capture One on new or upgraded computer, or to switch between Capture One Modes (trial, DB, non PRO and PRO). If you no longer have access to the computer, click here for instructions to deactivate from the Phase One website

1.  Open the License window.   On PC you can do so by going to menu and selecting “Help” followed by “License Information” and on Mac by going to “Capture One” menu item and selecting “License…”   On Mac you can ...

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Could not activate because the activation profile is incorrect.
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When activating Capture One the following error presents itself.

Most likely this is because you already have another profile that you have used to activate Capture One with in the past. Currently our activation system requires that each Capture One key is associated with one email address.     Often users will misspell their email when...

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Import of Images
Importing Images on your Mac
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How do I import Images to Capture One 4, 5, 6, 7, 8 and 9 on my Mac

See video and step by step instructions below:   Importing Images on your Mac   The default location for your Session folders is ~User Account / Pictures / your session folders   The default Capture One Session can be found here Capture One Library&nbs...

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Importing Images in Capture One 3.x- For Mac
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How do I import images from my camera to Capture One for Mac?

Importing Images The Default location for Session folders of RAW files is: ~User Account / Pictures/  Your Session Folders Three default sub-folders are created of: Capture Folder Process Folder Trash Folder ...

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Image Adjustments
How Do I Adjust/Edit Images in Capture One?
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How Do I Adjust/Edit Images in Capture One?

This section describes all the tools used in the creative process from adjustments to watermarking Adjust and Edit Images in Capture One

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Variants and Clones Feature
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The variants and clones feature is used to preview adjusted images to the original, side by side, for an easier workflow. Each variant saves only the adjustments in order to minimize disk space use.

Allows you to create multi-instinctive looks for one raw file. You can actually control each look without duplicating that file or making a destructive edit.   Variant and Clones - A  variant  is a duplicate of the image using default settings. Meaning a copy is made ...

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Why do the Histograms and Levels differ?
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The two Histograms in the Exposure Tool (Histogram and Levels) display different data.

Histogram VS Levels The reason for this is that the lower histogram (which is used for adjusting the Levels) shows the actual raw file data  before  any ICC profile is applied. The upper Histogram however, shows data  after  the current ICC profile is applied to th...

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Image Processing
Batch Processing or Batch Apply will not work
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When I process a large number of files, only the first image is processed. Or, I cannot apply adjustments to a large number of images at one time.

If you cannot batch process and only the first image selected is processed, it is becuase "Edit All Selected Variants" has been turned off.  You can enable this feature againfrom the Edit Menu or via the tool bar icon pictured below (the icon is Orange when enabled). Note that thi...

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Image Processing
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How to Process images from Capture One?

Find out how to process images, produce Customized Output Recipes and use the Batch Tool Tab. Image Processing

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RAW Files Supported
RAW file and tethering support in Capture One 10
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Which camera RAW files are supported in Capture One 10.0? Which cameras can be tethered to Capture One 10.1?

PHASE ONE Camera File support Tethered support Comments IQ3 100 Yes Yes None IQ3 100 Achromatic Yes Yes None IQ3 80 Yes Yes None IQ3 60 Yes Yes None ...

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RAW file and tethering support in Capture One 9.3
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Which camera RAW files are supported in Capture One 9.3? Which cameras can be tethered to Capture One 9.3?

PHASE ONE Camera File support Tethered support Comments IQ3 100 Yes Yes None IQ3 80 Yes Yes None IQ3 60 Yes Yes None IQ3 50 Yes Yes None IQ280 Yes Yes None IQ260 Yes Yes None IQ260 Achromatic Yes Yes ...

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RAW file and tethering support in Capture One 8.3.4
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Which camera RAW files are supported in Capture One 8.3.4? Which cameras can be tethered to Capture One 8.3.4?

You can find specific information on which cameras are supported in your installed release of Capture One in the release note that comes with the installation files. File Support: Capture One 8.3.4 DB Capture One DB offers file support for the following cameras or digital backs: Pha...

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RAW file and tethering support in Capture One 7.2.4
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Which camera RAW files are supported in Capture One 7.2.4? Which cameras can be tethered to Capture One 7.2.4?

You can find specific information on which cameras are supported in your installed release of Capture One in the release note that comes with the installation files. Capture One 7.2.4 DB supports RAW files from the follwing digital backs/cameras: Phase One: IQ280, IQ26...

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RAW file and tethering support in Capture One 6.4.5
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Which camera RAW files are supported in Capture One 6.4.5? Which cameras can be tethered to Capture One 6.4.5?

You can find specific information on which cameras are supported in your installed release of Capture One in the release note that comes with the installation files.  You can also locate all release notes under the Download itself in the Documents section at www.phaseone.com/en/Downloads.&...

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RAW file and tethering support in Capture One 5.2.1
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Which camera RAW files are supported in Capture One 5.2.1? Which cameras can be tethered to Capture One 5.2.1?

RAW file support Capture One 5.2.1 DB supports RAW files from the following digital backs/cameras: Phase One: P 65+, P 40+, P 45+, P 30+, P 21+, P 25+, P 20+, Achromatic+, P 45, P 30, P 25, P 21, P 20, H 25, H 20, H 101, H 10, H 5, LightPhase. Mamiya: DM56, DM40, DM33, DM28, DM22, M31, M2...

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RAW file and tethering support in Capture One 4.8.3
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Which camera RAW files are supported in Capture One 4.8.3? Which cameras can be tethered to Capture One 4.8.3?

You can find specific information on which cameras are supported in your installed release of Capture One in the release note that comes with the installation files. RAW file support Capture One 4.8.3 DB supports RAW files from the following digital backs/cameras: Phase One: P 65+, P 45+, ...

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RAW file and tethering support in Capture One 3.7
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Which camera RAW files are supported in Capture One 3.7? Which cameras can be tethered to Capture One 3.7?

You can find specific information on which cameras are supported in your installed release of Capture One in the release note that comes with the installation files. Capture One PRO supports RAW files from the following digital backs/cameras: Phase One: P 45+, P ...

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License Policy
License Policy Capture One
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What is the current policy for the Capture One software?

A complete and current license policy can be downloaded from our download section. Click on the link below and download the license agreement from documentation section. Link download

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Activation Limit Exceeded
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I have tried to activate Capture One with a License code on my new computer and I get the message, Activation Limit Exceeded What does this mean ?

This error message is diplayed when the product key has activated Capture One according to the limit set by how many licenses were purchased. For Standard Licenses  Version 9 and later: 3 concurrent activations. Version 6, 7 and 8: 2 concurrent activations. For Subscription License...

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Refund policy
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What is the current refund policy for software licenses?

A full refund for a purchased software license is possible if the license has not been activated with a license key. If the license has been activated, a refund is not offered.

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Subscription cancellation policy
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What is the current cancellation policy for a Capture One subscription?

Once a subscription license has been activated with a license key, it is not possible to cancel it before the contract period expires . Please note that that a subscription is automatically set to renew after the initial contract period (3 or 12 months), unless you actively disable the auto-renew fu...

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System Requirements
System Requirements Capture One 10.x Mac & Windows
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Below is the System Requirements to run Capture One 10.x on Mac and Windows computers.

System Requirements We recommend that your computer has at least the minimum specifications outlined below to run Capture One. Microsoft® Windows® minimum requirements CPU with 2 cores or better 8 GB of RAM 10 GB of free hard disk spac...

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System Requirements Capture One 9.x Mac & Windows
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Below is the System Requirements to run Capture One 9.x on Mac and Windows computers.

System Requirements We recommend that your computer has at least the minimum speci cations outlined below to run Capture One. Microsoft® Windows® minimum requirements Intel® CoreTM 2 Duo or better 8 GB of RAM 10 GB of free hard dis...

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System Requirements Capture One 8.x Mac & Windows
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Below is the System Requirements to run Capture One 8.x on Mac and Windows computers.

System requirements Capture One 8 may run on other and older equipment than what’s listed below but to ensure the best possible results we recommend that your computer conforms to the following specifications:   Microsoft® Windows® minimum requirements   &bull...

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System Requirements Capture One 7.x Mac & Windows
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Below is the System Requirements to run Capture One 7.x on Mac and Windows computers.

System requirements Capture One 7.0 may run on other and older equipment than what’s listed below but to ensure the best possible results we recommend that your computer conforms to the following specifications:   Microsoft® Windows® minimum requirements   &bu...

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System Requirements Capture One 6.x Mac & Windows
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Below is the System Requirements to run Capture One 6.x on Mac and Windows computers.

Microsoft® Windows® Minimum Requirements • Intel® Pentium® D or better • 4GBofRAM • 10 GB of free hard disk space • Calibrated color monitor with 1280 x 800, 24 bit resolution at 96dpi screen ruling • Windows XP® SP3 (32...

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System Requirements Capture One 5.x Mac & Windows
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Below is the System Requirements to run Capture One 5.x on Mac and Windows computers.

Microsoft® Windows®: •    Intel® Pentium® 4 or better  •      2GB of RAM  •    10 GB of free hard disk space  •    Calibrated color monitor with 1280 x 800, 24 bit resolution a...

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System Requirements Capture One 4.x Mac & Windows
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Below is the System Requirements to run Capture One 4.x on Mac and Windows computers.

Microsoft® Windows®: •    Intel® Pentium® 4 or better  •      2GB of RAM  •    10 GB of free hard disk space  •    Calibrated color monitor with 1280 x 800, 24 bit resolution a...

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System Requirements Leaf Capture 11.5.x Mac & Windows
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Below is the System Requirements to run Leaf Capture 11.5.x on Mac and Windows computers.

Compatibility Leaf Aptus-II 12R, 12, 10R, 10, 8, 7, 6, 5 Leaf Aptus 75, 65, 22, 17 Leaf Aptus 75S, 65S, 54S  Leaf AFi-II 12, 10, 7, 6  Leaf AFi 7, 6, 5 Mamiya DM80, DM56, DM40, DM33, DM28, DM22   Apple® Macintosh®: Leaf Capture v. 11.5.1 is com...

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System Requirements for Media Pro SE
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What is the requirements to run Phase One Media PRO SE

System requirements Media Pro may run on other and older equipment than what’s listed below, but to ensure the best possible results we recommend that your computer, at the minimum, conforms to the following specifications: Media PRO 1.5 requires: ...

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System Requirements for Media Pro 1
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What is the requirements to run Phase One Media PRO 

System requirements Media Pro may run on other and older equipment than what’s listed below, but to ensure the best possible results we recommend that your computer, at the minimum, conforms to the following specifications: Media PRO 1.5 requires: ...

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System Requirements for Expression Media 2
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Below is the System Requirements to run Expression Media 2 on Mac and Windows computers.

  Microsoft Windows •Intel Pentium III 500 MHz processor or equivalent (Intel Pentium 4).  •1 gigabyte (GB) of RAM.  •1024 x 768 display with 24-bit color.  •100 megabytes (MB) of hard disk space for installation. •Windows XP (XP SP2) o...

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System Requirements iX Capture
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Below are the System Requirements to run iX Capture.

System requirements Capture One 7/8 may run on other and older equipment than what’s listed below but to ensure the best possible results we recommend the following specifications:   Microsoft® Windows® minimum requirements   • CPU with multiple cores (e....

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Create Support Case
How to obtain support from Phase One and Mamiya-Leaf Support Team.
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How do I get Support on my Phase One or Mamiya-Leaf Product ?

Self-Service Support   The primary source of information on Phase One, Leaf and Mamiya  Products - Our Knowledge Database. We hope that we can offer you a quick solution to your problem. The image is a link. You can click on it. For a complete overview of Phase One a...

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Creating a Phase One Profile
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I want to create a Phase One Profile so I can Activate, Register my Products, and/or contact Support.  You must have a profile to activate your software, contact support and register your products.

Creating a Profile Use the following step by step procedure to create your own profile with Phase One. 1. Go to WWW.PHASEONE.COM 2. Click on "My Pages" in the top right corner.     3. Click on "New Profile". 4.  Provide the requ...

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Creating a Support Case: Contacting Support
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I have created a profile and activated it with my password. Now, what should I do to create a support case?

1. Select the Support tab from the top menu to be brought to the Support site.    2. Select Contact Technical Support from the options.  3. This will take you to the Login page, as shown below. Simply fill in the details of your email address and your password whic...

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Creating a Support Case: Creating a Support Case
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I have set up my profile and logged in. What should I do next if I want to create a support case?

Creating a Support Case Once you have set up a profile and logged in, a page will be displayed where you can specify which aspect of your equipment or application you have a query about. If this page does not display immediately, click on Contact Support on the bottom of the support page and sel...

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