Customer Support

Need help from our Customer Support? Create a support case and get help with your license, order payment, profile and many other things. Remember that you can check your license and order history under My Pages. If you need help with one of the topics below, please use the link to learn more:

How to activate software

How to edit profile

Go to support

Technical Support

For technical support concerning our camera system or other hardware products, please contact your local Phase One partner or Phase One's technical support team. For support regarding our software including license and activation issues, please contact technical support.

Go to support

Phase One Offices

Phase One A/S (HQ)

Roskildevej 39

DK-2000 Frederiksberg


Tel: + 45 36 46 0111

Fax: +45 36 46 0222

Phase One Asia

Room 1009, 10/F Eight Commercial Tower,

8 Sun Yip Street, Siu Sai Wan

Hong Kong

Tel: + 852 28967088

Fax: + 852 28981628

Phase One USA

200 Broadhollow Road, (Suite 312)

Melville. NY 11747-0984


Tel: +1(631)547-8900

Fax: +1(631)547-9898

Phase One Germany

Lichtstr. 43h

50825 Köln


Tel: +49 (0)221/5402260

Fax: +49 (0)221/54022622

Phase One Japan

8F, VORT Nagatacho Bldg

2-7-2 Hirakawacho

Chiyoda-ku, Tokyo 102-0093



Phase One Certified Professional (POCP)

Roskildevej 39

DK-2000 Frederiksberg


Tel: +45 36 46 0111

Fax: +45 36 46 0222