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    Knowledgebase article

    Article ID 1184
    Summary How to deactivate Capture One / Media Pro using the Phase One website
    Problem As you own the Capture One Product Key, and/or the Media Pro Product Key, you have full access to control it's use. There is a do-it-yourself way to release activations with the software so that you can move activations to different computers without any action from Phase One Technical Support, and it's simple. You can also use this procedure to deactivate computers that have been formatted or are otherwise inaccessible.

    If you are trying to deactivate a computer that is currently activated and has Capture One installed you can do so directly from within the application. Please see the following Knowledge Base article: How to deactivate Capture One directly in the application.

    1. Login to your Phase One Profile at Click on "My Pages".

    2. Click on "License Management".

    3. Choose your Product Key.

    Please note that deactivation affects all installations with the license code!
    Choose "Reset Deactivations". The Activations will now read 2 and you will be able to activate Capture One on a new machine. This will remove the activation from all currently activated machines.

    For example If you had Capture One activated on two machines and are replacing only one of them, you will have to activate the new computer as well as the other computer where Capture One was already in use and activated. Since this process removes all Capture One activations.

    Last updated June 11, 2015
    This article applies to the following categories

    Capture One 6.x Express
    Capture One 6.x PRO
    Capture One 7.x Express
    Capture One 7.x PRO
    Capture One 8.x Express (For Sony)
    Capture One 8.x PRO
    Capture One 8.x PRO (For Sony)

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